Call waiting times & reduced Reception staffing

Moss Healthcare Harrogate would like to apologise to patients for any prolonged wait on the telephone. We are currently operating with reduced staffing in our reception team due to matters beyond our control. When you get to speak to one of the reception team, please be patient and kind as they are answering the phones


Fill out a simple online form to get advice and treatment by the end of the next working day.

Changes to Adult Autism and ADHD referral pathway

This is to advise you of some changes that have been made to the adult Autism and Attention Deficit Hyperactivity Disorder (ADHD) pathway in North Yorkshire and York. These changes are in response to the unprecedented demand which has resulted in unacceptable wating times. In order to be able to prioritise resources, and patients most at risk, all patients will now be referred to an online screening and assessment tool called The DO IT Profiler.  

Once logged in, the profiler will ask you an initial set of questions to determine whether you will be referred on to The Retreat for an assessment for diagnosis or be  directed through the profiler for access to support and useful resources. All patients who complete the profiler will receive immediate functional guidance and signposting to support networks.  

These changes are part of a pilot and we welcome your input. There will be an opportunity to provide feedback within the profiler tool which we would encourage you to do. This will help us collate information as part of our evaluation and inform future commissioning decisions.  

If you need any assistance or have any queries or concerns, you can also contact commissioners on the details below: 

Email: [email protected]