Results from the latest national GP Patient Survey published by NHS England, show that
patients in Humber and North Yorkshire are positive about the care they receive from their local
GP practice.
Despite the growing demand on services, GP practices in the region continue to provide a
service resulting in almost three-quarters (74 per cent) of patients rating their overall experience
as good.
The survey also found that confidence and trust in GPs and healthcare professionals remains
extremely high at 94 per cent. In addition, 92 per cent of patients felt involved in decisions about
their care and treatment, and 92 per cent felt that healthcare professionals met their needs.
GP practices in Humber and North Yorkshire scored above the national average in every area
of the survey, with the key findings being:
- 74% described the overall experience of their GP practice as good.
- 92% felt involved in decisions about their care and treatment.
- 87% said their healthcare professional was good at treating them.
- 87% thought their healthcare professional was good at listening to them.
- 85% found GP practice receptionists helpful.
- 83% said that their mental health needs were recognised and understood.
Stephen Eames, Chief Executive of NHS Humber and North Yorkshire Integrated Care
Board (ICB), said: “We are very pleased that primary care in our region continues to be rated
highly by patients. These results reflect the hard work that all practice staff put in to provide
patient-centred services.
“For many people, their first contact with the NHS is through their GP practice, so it is important
that we provide a positive experience for them. In our region, where we know there are pockets
of deprivation, it is encouraging that the experience our patients have is above the national
average.
“I would also like to thank colleagues who work for the ICB and support GP practices in our
effort to continually drive improvements within primary care. We are committed to creating a
health and care system which meets the needs of the population.”
Amanda Bloor, Chief Operating Officer at Humber and North Yorkshire ICB, said: “These
results have been made possible thanks to the unwavering dedication and tireless efforts of our
exceptional primary care staff across Humber and North Yorkshire. “We are immensely proud that their commitment to patients has placed us above the national average in this survey. As we move forwards, we will look to build on these results to ensure everyone in our region can start well, live well and age well.”
In Humber and North Yorkshire, there were an additional 270,593 appointments in general
practice between January and March 2023, compared with the same period in 2022.
The ICB is continuing recruitment into primary care to expand the range of professionals
working in general practice. Work is also underway to create a modern general practice which
improves patient access and experience.
The GP Patient Survey is an independent survey run by Ipsos on behalf of NHS England. In
Humber and North Yorkshire, 59,893 people aged 16 or over and registered with a local GP
practice were invited to take part in the survey.
Between January and March this year, patients of GP practices in Humber and North Yorkshire
were asked to rate the service in areas including making appointments, the care they received
and how their health conditions were managed.
Results from the 2023 GP Patient Survey can be found online at https://www.gp-patient.co.uk/surveysandreports